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Citizens Advice
We provide free, confidential & independent advice to help people overcome their problems. We can't give advice on here but can signpost.
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Citizens Advice 2h
The advertising regulator has banned Amazon’s ‘1-day delivery’ promise to its Prime customers. But Amazon’s not the only culprit - 23% of people who use premium delivery services have had parcels arrive late
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Citizens Advice 19h
Research by finds you’ll end up paying more to redirect your mail if you don't share the same surname. It’s good that Royal Mail has agreed to fix this, as reports, but they must do it sooner rather than later
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Citizens Advice 20h
Replying to @mae_zeee
Hello - we can't give advice on here unfortunately. But this is something your local Citizens Advice might be able to help you with: ^Katie
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Citizens Advice 22h
Our figures are covered in a story about Tereza Burki, who successfully sued a matchmaking service after failing to find love. We helped 300 people last year with dating agency problems, including substandard service and breach of contract
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Citizens Advice 23h
There are now 1 million people on - but what actually is it? Our advice can help you learn more
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Citizens Advice Aug 17
Charging 'per surname' for mail redirection is outdated. Like any company, it's crucial Royal Mail continues to refresh its business to meet the needs of modern society. We'll continue to put pressure on Royal Mail to fix this sooner rather than later
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Citizens Advice Aug 17
Replying to @willse13
No problem at all - I'm sure this will help others who would've thought the same thing!
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Citizens Advice Aug 17
Replying to @willse13
Thanks, Will. This link is meant to make it easy for people to share our page via their Twitter accounts. You can find the link you're looking for on our 'Contact us' page under 'Follow us' ^Alex
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Citizens Advice retweeted
Caroline Aliwell Aug 16
Smart meters enable smart products - like smart washing machines, and electric vehicles - to operate on the smart grid:
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Citizens Advice Aug 17
Replying to @willse13
Hi Will, can you show us which link isn't working for you? Thanks! ^Alex
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Citizens Advice Aug 17
Replying to @secretspartacus
Hi Judy, we have some online advice that could help , but if you need more information, you can contact your nearest Citizens Advice ^Alex
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Citizens Advice Aug 17
Royal Mail's redirection service helps people avoid missing important post - but it unfairly penalises families that don't share a surname
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Citizens Advice Aug 16
Royal Mail has increased the price of its redirection service 6 times faster than stamp prices since 2012. finds this puts many people off - it must be affordable for everyone
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Citizens Advice Aug 16
E.ON’s price rise comes into effect today. We encourage anyone who’s unhappy with their energy company to consider switching - our price comparison tool can help
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Citizens Advice retweeted
Katie Martin Aug 16
"Citizens Advice slammed the service for penalising unmarried couples, same-sex partners and blended families by charging per surname, rather than per household for its mail distribution service." Too right we did.
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Citizens Advice Aug 16
Looking for something valuable to do this summer holiday? Volunteering at your local Citizens Advice is a great way to build skills while giving back to your community
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Citizens Advice Aug 16
1 in 3 UK families aren't married couples. People shouldn't have to pay more for an essential service just because they don't share a surname
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Citizens Advice Aug 16
Royal Mail’s redirection service favours the nuclear family, and our calls for this to change are in this morning
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Citizens Advice retweeted
Thomas Brooks Aug 16
After a year of work behind the scenes, it's pleasing that agrees its redirection service's pricing must move away from punishing households with different surnames. Now it's important to ensure that the new prices are fair
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Citizens Advice Aug 16
Outdated and designed for households of the past - we're calling on Royal Mail to change the way it charges for its redirection service
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