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Citizens Advice
We provide free, confidential & independent advice to help people overcome their problems. We can't give advice on here but can signpost.
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Citizens Advice retweeted
Anna Hall Ⓥ 7h
As week comes to a close - here's how to get help if you need it
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Citizens Advice 10h
We helped over 300,000 people with debt problems last year. This find out how you can get advice from wherever you are
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Citizens Advice retweeted
CitizensAdviceEnergy 11h
As the official consumer advocate for energy, we're pleased to see ambitions to reshape the energy market. These reviews offer a significant opportunity to rebalance the market and put customer needs and protections at its heart.
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Citizens Advice 12h
Hi, we can't give advice on Twitter I'm afraid, but your local Citizens Advice should be able to help with this. You can find out where your nearest office is and how to contact them here: Hope that helps. ^Laura
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Citizens Advice retweeted
Thomas Brooks 13h
Following our report last week, we're delighted that the has now added a link to disabled access information on its branch finder. There's still room to improve this feature, but this is a really positive first step.
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Citizens Advice 13h
Replying to @CitizensAdvice
Our research exposed mobile providers for knowingly overcharging customers for phones they already own by £500 million. We need an independent consumer champion to stick up for customers and stop this from happening
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Citizens Advice 13h
As reports, and have been fined for overcharging customers. This is another in a long line of failings in the mobile and broadband industry
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Citizens Advice 15h
Replying to @JeffBond10
Hi Jeff - I'm afraid we can't give advice on Twitter, but best thing to do is call our consumer helpline on 03454 040506. It's open Mon-Fri, 9-5. Hope that helps ^Laura
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Citizens Advice retweeted
Thomas Brooks 15h
Good to see acting on excessive rip off charges when we leave mobile contracts early. Now we need to stop the £500 million rip off for customers who leave late (ie don't change exactly at end of their initial 2 year contract). Here's why
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Citizens Advice 16h
Most people who use bill-splitting services are new to renting and aren’t always confident with paying bills. These companies need to make sure they’re upfront about their costs and the responsibilities of their customers
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Citizens Advice 18h
Being contacted by bailiffs can be very stressful - but you have rights and you shouldn’t be bullied. If you’re dealing with a bailiff, our advice can help
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Citizens Advice Nov 15
Replying to @xMr_Mac
Hi Steve, if you want to send us a DM to get advice, I'm afraid we can't do so on Twitter but your local Citizens Advice should be able to help with this. You can find out where your nearest office is and how to contact them here: Hope that helps. ^Laura
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Citizens Advice Nov 15
Replying to @JJ88415255 @MoJGovUK
Hi there, really sorry to hear that you're still unable to get in contact. If you have a moment, we'd really appreciate any feedback you could give ^Laura
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Citizens Advice Nov 15
Replying to @TomPoole007
Hi Tom, sorry to hear that you're still having issues. I'm afraid we aren't able to access casenotes at head office. You can give us your contact details and feedback online using this form One of the team can look into this and get back to you ^Laura
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Citizens Advice Nov 15
When done well, companies that split people’s bills can be useful for shared households. But we’ve discovered some serious problems
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Citizens Advice Nov 15
Hi Pedro, best thing to do is call our consumer helpline on 03454 040506. It's open Mon-Fri, 9-5. Hope that helps ^Laura
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Citizens Advice Nov 15
Replying to @ElmbridgeWest
Hi there, we've just followed. Thank you ^Laura
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Citizens Advice Nov 15
Replying to @JJ88415255 @MoJGovUK
Hi, really sorry to hear you're having problems getting through. Our services are run by volunteers and do get very busy. You can contact your local Citizens Advice in a number of ways, including in person I hope that helps ^Laura
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Citizens Advice Nov 15
It’s important we design services that are accessible for disabled people. Read about how we do this
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Citizens Advice Nov 15
When responds to our super-complaint, we hope it'll give serious thought to how technology could help fix the loyalty penalty
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