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Canon UK and Ireland
Welcome to the official page for Canon UK & Ireland . We're here Mon-Fri 9-5. Business: Pro Print:
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Canon UK and Ireland 8h
Because you do more to get that shot, we do more to help you get it. Discover the benefits of CPS Membership here: Image © Canon Ambassador Christian Ziegler
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Canon UK and Ireland 14h
Replying to @teodiomio
... to a service centre with one of the cards that doesn't work, so they can investigate this. You can find details of the repair centres and an overview of the repair process here: . Thanks 2/2
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Canon UK and Ireland 14h
Replying to @teodiomio
Hi, we've heard back from the team and they have advised this is most likely a fault with the connections in the card slot, and the Kingston cards are using a different data mode to the others, so are able to work. They have advised you'd need to send the camera in... 1/2
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Canon UK and Ireland 16h
The Photographers Convention 2019 has begun! If you're visiting, pop by our stand to get expert advice from the team and get hands on with a range of kit - including the EOS R, professional print and Cinema EOS cameras.
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Canon UK and Ireland 18h
Replying to @gingercoaching
Prices and promotions do vary by retailer, including when purchasing directly from the Canon Store. As mentioned in the details of the cashback, claims are not possible on products purchased from the store, as any available discounts are applied at checkout.
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Canon UK and Ireland 18h
Replying to @mikesaltsman194
... can find an overview of the repair/service process and details of all of our service centres here: . Any questions, do let us know. 2/2
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Canon UK and Ireland 18h
Replying to @mikesaltsman194
Hi Mike, the nearest approved service centre to Manchester is H Lehmann who are based in Stoke on Trent (). The camera doesn't need to be taken in personally, you can send it in to them or to any of our approved service centres. You... 1/2
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Canon UK and Ireland 19h
Replying to @gingercoaching
That's correct we're afraid. The Double Cashback was available from participating retailers, and whilst some offers were matched on the online store, not all were available there.
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Canon UK and Ireland 19h
Replying to @teodiomio
Hi Teo, sorry we hadn't replied to this yesterday. We'll need to check in with our repair team on this to get their input and the next steps they suggest, it does sound like there's a technical problem somewhere that may need repair, but we'll confirm when we head back. Thanks.
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Canon UK and Ireland Jan 16
Get up to £100 / €110 cashback when you purchase a qualifying product from participating retailers, but hurry, it ends tomorrow (17/01)!. Find out more here: (UK) (IE)
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Canon UK and Ireland Jan 16
Replying to @gingercoaching
Hi, would you be able to confirm which cashback offer you're referring to? Offers can vary with retailers and our online store, but any cashback or promotional discounts offered on the store are applied at checkout, rather than by claiming. Thanks.
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Canon UK and Ireland Jan 16
Replying to @RHoFotos
Great news, we do find that most users are able to use it on Mojave without problems, but unfortunately you may encounter issues or bugs. These would be addressed in the updated release when it's available (we don't have an ETA on this currently though).
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Canon UK and Ireland Jan 16
Replying to @JamesEPhotos
Hi James, with the PIXMA Pro range, you can print on speciality papers up to 200gsm using the rear feeder. You can print onto papers up to 350gsm using the manual feeder but the minimum size is 8.00 x 10.00 inches (203.2 x 254.0 mm), more details here: .
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Canon UK and Ireland Jan 16
Replying to @RHoFotos
... mentioned previously, macOS 10.14 isn't officially supported currently, so we're not able to guarantee functionality until it's updated we're afraid. Thanks 2/2
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Canon UK and Ireland Jan 16
Replying to @RHoFotos
Thank you, the latest version of EOS Utility is 3.9.0 which you can download from our website here: (the model doesn't matter, the software is the same for all cameras). It may be that it won't crash when a camera is connected, but as... 1/2
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Canon UK and Ireland Jan 16
Replying to @RHoFotos
Hi Robin, EOS Utility isn't supported by macOS 10.14 currently. Can we double check which version you're using (in about option under EOS Utility in top left)?
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Canon UK and Ireland Jan 16
Beautiful video Russell!
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Canon UK and Ireland Jan 16
Replying to @teodiomio
... can you download the latest firmware (available here: ) and follow the instructions to copy it to the card that does work, and update the camera firmware, then try one of the other cards again and let us know if either of these help? 2/2
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Canon UK and Ireland Jan 16
Replying to @teodiomio
There are a few things to check. You may have software with the card to format/check for errors, if you do please use this, if not can you format a card that doesn't work in a computer to FAT32 and then try it again in the camera. If that doesn't work, just to rule it out... 1/2
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Canon UK and Ireland Jan 16
Replying to @teodiomio
Could you confirm if it the EOS 7D or EOS 7D Mark II you're using? Can you open the card slot and remove the card, then shine a look inside. Do you see any bent pins in there?
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