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CCTS-CPRST
Canada's national & independent organization dedicated to resolving customer complaints about telecommunications & television services, fairly & free of charge.
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CCTS-CPRST Aug 12
Hello Connor, thank you for letting us know. Our homepage is up and running again! We apologize for any inconvenience.
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CCTS-CPRST Aug 8
Hello Linds, if you had no luck resolving your issue feel free to file your complaint with us using our secure interactive questionnaire, we may be able to help!
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CCTS-CPRST Aug 6
les clients des services de télécommunications et de télévision au Canada ont accès à notre service gratuit et impartial de résolution de plainte? Mais si vous êtes un client des compagnies sur cette liste, vous êtes brimés de ce droit :
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CCTS-CPRST Aug 6
Canadian customers of telecom & TV service have access to a free & impartial complaint-handling service. But if you get your service from one of the companies on this list, you're being denied your right to our dispute resolution service:
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CCTS-CPRST Aug 6
Les clients qui ne sont pas en mesure de régler un différend directement avec peuvent désormais recourir aux services de la CPRST pour tenter de le résoudre.
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CCTS-CPRST Aug 6
Customers who are unable to resolve a dispute directly with can now escalate their complaint to us:
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CRTCeng Aug 3
Are you unable to resolve an issue with your service provider? you can contact the ?
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CRTCfra Aug 3
Il vous est impossible de résoudre un problème avec votre fournisseur de services? vous pouvez communiquer avec la ?
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CRTCfra Aug 2
Aujourd’hui, nous avons demandé aux fournisseurs de services sans fil qui proposent des plans de financement d’appareils sur 36 mois de cesser de le faire. Cela nous permettra de vérifier que les Canadiens continuent d’être protégés par le .
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CRTCeng Aug 2
Today, we asked wireless service providers (WSPs) offering 36-month device financing plans to stop doing so while we ensure Canadians continue to be protected by the .
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CCTS-CPRST Aug 1
Replying to @AndrewGagnon @Xplornet
When we receive a complaint, we review it to determine whether it falls within our mandate. You can call us at 1-888-221-1687 for further clarifications.
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CRTCfra Aug 1
Le profitera également aux Canadiens ayant un handicap : 📌Contrats dans un format accessible sur demande et sans frais. 📌Périodes d’essai de 30 jours pour certains forfaits. En savoir plus sur les protections du code:
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CRTCeng Aug 1
Canadians with disabilities will benefit from the : 📌Contracts will be in an accessible format upon request and at no charge 📌Trial periods will be extended to 30 days for certain plans Learn how else the will protect you:
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CCTS-CPRST Aug 1
Replying to @AndrewGagnon @Xplornet
Hello Andrew, have you already tried to resolve the service delivery issue with your provider? If still not resolved, you can file a complaint with us online:
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CRTCeng Jul 31
In short, the will: ✅Ensure you are notified when you approach your data-usage limit; ✅Allow you to cancel a contract within 45 days without cancellation fees if the contract differs from the offer; 🔗
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CRTCfra Jul 31
En bref, le : ✅ garantira que vous soyez avisé lorsque vous approchez de votre limite de données; ✅ vous permettra d’annuler un contrat dans les 45 jours sans frais si le contrat diffère de l’offre. 🔗
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CRTCeng Jul 31
On January 31, 2020, the will come into force. The Code will address issues like: 📌 The clarity of contracts and offers; 📌 Early cancellation fees; and, 📌 Bill shock.
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CRTCfra Jul 31
Le 31 janvier 2020, le entrera en vigueur. Il abordera des questions comme : 📌 la clarté des contrats/offres; 📌 les frais de résiliation anticipée; 📌 les factures-surprises.
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CRTCeng Jul 31
Today, we announced a mandatory to address complaints about Internet services, including bill shock. The new code comes into force on January 31, 2020.
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CRTCfra Jul 31
Aujourd’hui, nous avons annoncé un obligatoire en réponse aux plaintes sur les services Internet, notamment les factures-surprises. Le code entrera en vigueur le 31 janvier 2020.
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