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Britax
Official BRITAX RÖMER Kindersicherheit GmbH account. Commercial Register No. HRB 17004, District Court Memmingen VAT ID No. DE 811201308
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Britax Jul 10
Replying to @gearyjb
Hi John, Can you please DM us your email address and we can send you a document that may help with untwisting the harness of your car seat.
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Britax Jul 5
Replying to @Mike_Wortley
Hi Mike, for any spare parts, please call/email us on +44 (0) 1264-38 60 34 or service.uk@britax.com and ask for our spare parts team to check if they are able to replace the B-MOTION 3 front wheel. Thanks!
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Britax Jul 4
Replying to @ssm1412
Hi Steph, there is no age for removing the insert, we would recommend that you take it out when your baby starts to feel a bit cramped and uncomfortable with it in. You can always remove the foam blocks and use the insert on its own too once your baby is larger as an interim.
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Britax Jun 27
Replying to @mummyteetee
Hi, For help with choosing the right child car seat for you please contact our customer care team on 01264 386034 who will be more than happy to assist you.
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Britax Jun 27
Replying to @Gemskiiii
(2) Could you please email service.uk@britax.com with a copy of your original receipt, a picture of your cover, your full address details and a contact number and they will assist you further with this matter.
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Britax Jun 27
Replying to @Gemskiiii
(1) Hi Gemma, we're sorry to hear of the problem that you have experienced with the cover of your car seat. We have checked with our customer care team but unfortunately cannot find any email from you
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Britax Jun 25
Replying to @julieadaly
(3) We would advise that checks were carried out to ensure the harness is all set at the correct height/position for your child or to visit your original retailer for further assistance.
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Britax Jun 25
Replying to @julieadaly
(2) The safety regulation for your car seat also requires that both shoulder straps must separate with a quick single action using a visible red button, hence any form of linking device between the shoulder straps is not legal within Europe.
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Britax Jun 25
Replying to @julieadaly
(1) Hi Julie, there's a section in the user guide to remove the shoulder straps/pads for when you change the seat into the next Group stage. However we wouldn't advise you to remove the pads if you're continuing to use the 5-pt harness as they're a performance feature of the seat
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Britax Jun 22
Replying to @CherylBoruszko
Hi Cheryl, we can advise that you are able to purchase replacement inner tubes for your SMILE pushchair directly from our customer care team on 01264 386034. The cost of these are £10.00 each plus a £5.00 delivery charge to a UK address.
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Britax Jun 22
Replying to @gc_wardell
Hi! We can advise that from a height perspective your child has outgrown the DUALFIX when the side slit of their eye has reached the top of the headrest in its highest position. This applies to both forward and rearward facing in this seat.
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Britax Jun 20
Replying to @MimiLowri_and_i
Hi Jessica, we can see that your enquiry is already being dealt with via Facebook. Thanks!
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Britax Jun 20
Replying to @Grazie6000
Hi Grazie, please use the following link to the user guide for the FIRST CLASS PLUS car seat
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Britax Jun 19
Replying to @ADDevo @MercedesBenz
(2) or alternatively you could contact our customer care team on 01264 386034 who would be happy to discuss an out of warranty inspection with you.
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Britax Jun 19
Replying to @ADDevo @MercedesBenz
(1) Hi Adam, a visual inspection from one of our technicians would be required to determine the possible cause of this, we unfortunately could not advise from a picture. We would recommend contacting your original retailer if the seat is still within the two year warranty period
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Britax Jun 18
Replying to @LankyCarGuy
... (2)We would recommend that you visit one of our retailers such as Mothercare or Halfords and ask for a Britax trained member of staff who will be able to visually check some installations for you and advise whether they are suitable or not.
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Britax Jun 18
Replying to @LankyCarGuy
(1)Hi Matt, we can confirm that unfortunately we have not been able to test any seat belted products in your vehicle chassis...
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Britax Jun 18
Replying to @EmilyJChiappini
Hi Emily, we are sorry to hear of the problem that you are experiencing installing your Britax car seats. For any further assistance may we ask that you contact our customer care team either on 01264 386034 or at service.uk@britax.com who will be more than happy to help you.
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Britax Jun 18
Replying to @LankyCarGuy
Hi Matt, our Fit Finder is a great tool for you to view our suggested car seats! Simply add in your car details along with your child's weight and choose from our recommended products here:
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Britax Jun 12
Replying to @BringingupR
Hi, we can advise that in order to go through the Plus test a car seat must be rearward facing only. As the TWO-WAY is both rearward and forward it cannot be put forward.
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