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AskTSA
We look forward to answering your questions, 8am-10pm ET weekdays; 9am-7pm weekends & holidays. .
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AskTSA 9m
Replying to @WGlasgall
We're sorry you're having issues with TSA Pre✓®, William. Please provide us with your full name, KTN, confirmation numbers and departure airports. We'll be happy to look into this for you.
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AskTSA 14m
Replying to @StefanieMarina
Generally, you aren't required to remove bracelets. However, removing items such as bulky jewelry may reduce the need for additional screening. To avoid leaving personal items behind, we recommend passengers place belongings in their carry-on bags before entering the checkpoint.
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AskTSA 15m
Replying to @dalialuko
Sure glad you asked! In order to receive the TSA Pre✓® indicator on your boarding pass & access to the expedited screening lanes, you must enter your KTN into the "known traveler number" field in each reservation. Pls see:
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AskTSA 25m
Replying to @KBTibbs
Thank you for contacting us. You may file a claim for property that's damaged during the screening process. To learn more about the process, pls visit:
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AskTSA 31m
Replying to @buckeyelisa
2: We're reducing the number of non-members who receive it and our goal is to have a TSA Pre✓® program where only Trusted Travelers can access the expedited screening lanes.
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AskTSA 34m
Replying to @ng_farmer
Great question, Nick! Fishing flies with small hooks are allowed in carry-on bags. Large fish hooks should be sheathed, securely wrapped and packed in your checked bags. Safe travels!
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AskTSA 59m
Replying to @BrittanyRamos_9
Great question Brittany! Moist wipes are allowed in carry-on bags. You don't have to place these items in your quart-sized liquids bag.
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AskTSA 1h
Replying to @cwstar
Thank you for contacting us. Pls let our officer know about your medical device before the screening process begins. If you cannot disconnect from the device, additional screening will be required, to include a pat-down. To learn more, pls visit:
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AskTSA 1h
Replying to @buckeyelisa
1: Companions of TSA Pre✓®, who are 13 and older, don't automatically receive TSA Pre✓® on their boarding passes. However, non-members may receive TSA Pre✓® based on our pre-screening initiatives that determine if a passenger is eligible for it on a flight-by-flight basis.
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AskTSA 1h
Replying to @JasonLaz
Pls DM your full name, KTN, airline flight number, confirmation number and departure airport. We'll be happy to look into this for you.
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AskTSA 1h
Replying to @2YeBx6ymB23REhL
Thanks for asking! Your items are good to go in checked bags. Safe travels!
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AskTSA 1h
Replying to @alicekeeler
We're sorry you had a negative experience at one of our checkpoints, Alice. To submit a formal complete, pls visit:
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AskTSA 2h
Replying to @Amanditamo
Security is our number one priority, Amanda. Liquid explosives still pose a threat. Allowing passengers to carry liquids, gels and aerosols in smaller containers lessens the risk. For more info, pls visit:
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AskTSA 2h
Replying to @Bostongal23
We're glad you asked us, Jessica. The containers of liquid, lotion, gel, paste, cream and aerosol must follow the liquids rule in carry-on bags and be in containers that are 3.4 ounces or less.
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AskTSA 2h
Replying to @mattchesla
We're sorry to hear that, Matt. You can file a claim form. To do so, pls visit:
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AskTSA 2h
Replying to @alreadyinuse9
We're sorry to hear that, Bobby. If a checked bag alarms and we must open it for add'l screening, we leave a notice inside. Otherwise, your bag continues on the conveyor belt to the air carrier who is responsible for transporting it to your destination.
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AskTSA 2h
Replying to @Azafatamarga
We strive for quality customer service and don’t like to hear that we’ve missed the mark. We welcome your feedback and invite you to share additional details regarding your recent travel experience at:
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AskTSA 12h
Replying to @AliKhanCPA
Thank you for reaching out to us about this matter. For property that is damaged during the screening process, we encourage travelers to file a claim so that we can fully investigate the matter:
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AskTSA 12h
Replying to @lil_nctzen
Thanks for asking, Lauren! Your rubber band shooter must be packed in checked bags.
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AskTSA 12h
Replying to @Sincera31658488
Excellent question! Metal straws are allowed in carry-on bags without packing requirements or quantity limits. Please let us know if we may assist further. Happy travels!
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