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Ask Qrates
is a marketplace where artists can create vinyl records on demand directly for music fans. How can we help you?
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Ask Qrates Jun 18
Replying to @fugazishirt
Hi, We are very sorry that the server was down. The site is back up. Our IT team is currently investigating what caused the problem. Once again, sorry for the inconvenience.
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Ask Qrates Jun 4
If the e-mail is from jun@tdms.jp or stg-info@qrates.com, please disregard and ignore them. All your information and data is safe. Once again, we are sorry for any inconvenience and confusion caused. Sincerely, 2/2
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Ask Qrates Jun 4
Hi, We are very sorry, this message was sent to our users recently due to an error that happened during the migration of our new e-mailing system. 1/2
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Ask Qrates Jun 4
If the e-mail is from jun@tdms.jp or stg-info@qrates.com, please disregard and ignore them. All your information and data is safe. Once again, we are sorry for any inconvenience and confusion caused. Sincerely, 2/2
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Ask Qrates Jun 4
Hi, I suppose you are referring to the link in the billing issue message we sent. We are very sorry, this message was sent to our users recently due to an error that happened during the migration of our new e-mailing system. 1/2
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Ask Qrates Jun 3
Replying to @ellaplayscello
If the e-mail is from jun@tdms.jp or stg-info@qrates.com, please disregard and ignore them. All your information and data is safe. Once again, we are sorry for any inconvenience and confusion caused. Sincerely, 2/2
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Ask Qrates Jun 3
Replying to @ellaplayscello
Hi, We are very sorry, this message was sent to our users recently due to an error that happened during the migration of our new e-mailing system. 1/2
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Ask Qrates Jun 3
Replying to @AskQrates
All your information and data is safe. If you have any questions, please message us at support@qrates.com. We are sorry for any inconvenience and confusion caused.
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Ask Qrates Jun 3
Dear Qrates users, You may have accidentally received e-mails that have been sent to our users recently due to a system error that happened during the migration of our new e-mailing system. If you received e-mails from jun or stg-info, please disregard and ignore them.
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Ask Qrates Apr 30
Replying to @MonseFoster
Very sorry for the inconvenience! I found your inquiry and your ticket is in the queue to be processed today. You will receive an email very soon :)
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Ask Qrates Mar 1
Replying to @punchdouble
Thank you for your message, and we are sorry to hear that! Would you please contact us again from the following form so we can provide you a further instruction for a lost package? Thank you again for your cooperation! 
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Ask Qrates Jan 29
Replying to @AlfaMikko
Hi! Thank you for your message! Yes, the average turnaround time is 10 weeks without test pressings and 12 weeks with them! We have an article about it: We hope this helps, and if you have any other questions, please let us know!
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Ask Qrates Jan 28
Replying to @AlfaMikko
Hi! Thank you for your message! Production of vinyl records includes test pressings, printing artwork, pressing, and shipping. To total up these processes, it usually takes about 12 weeks to its completion. We hope this makes sense to you!
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Ask Qrates Oct 7
Hi! Thank you for your message! We found out that the artist of the album hadn't upload songs for downloading yet. We've asked him to do it right away, so they should be available soon! Please wait for a couple of days and try it again!
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Ask Qrates Aug 30
Replying to @Kno
We would be happy to answer any questions you have about using Qrates to help you with your potential vinyl release. Please feel free to contact us:)
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Ask Qrates Aug 12
Replying to @TomFrancome
Sorry to read that! Please contact us at support@qrates.com with your order ID.
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Ask Qrates Jul 31
Replying to @bergagnacr
No problem, happy to be of assistance! Good luck on your new project and I hope you have a nice day!
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Ask Qrates Jul 30
Replying to @bergagnacr
Thank you for your question. We're going to launch a repress feature in early August that allows artists to easily remake their project page for repressing.  In all other cases please start a new project and choose the settings that you'd like your project to have.
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Ask Qrates Jul 21
Replying to @vulfpeck @NotSambol
Hi!  Thank you for your message.  The Fearless Flyers II Vinyl has an estimated shipping date of August 12th.  Just around the corner!  If you have any more questions feel free to ask us here or by email at support@qrates.com
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Ask Qrates 7 May 19
Replying to @Qrates_com @nanoshrine
Hello, We replied to you through the Artist Dashboard! This issue has been fixed!
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