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Ask PlayStation
Official Twitter support for PlayStation products and services from Sony Interactive Entertainment. Contact us between the hours of 8AM - 7PM PDT for help!
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Ask PlayStation 7s
Replying to @alexisgallaa
Please try highlighting the game on the main menu and click on the down arrow on the controller. On the left hand side select PS Store and on the right hand side go to your Add ons and check if you can find them there. Keep us posted!
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Ask PlayStation 13m
Replying to @MarcosS91420683
Olá ! Agradecendo a sua preferência pelos nossos produtos e serviços. Por gentileza curta o nosso Twitter e envie uma mensagem privada para nós, para assim podermos encaminhar os passos a seguir. Ficamos à sua disposição!
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Ask PlayStation 14m
Replying to @RomarioMario22
Olá ! Agradecendo a sua preferência pelos nossos produtos e serviços. Por gentileza curta o nosso Twitter e envie uma mensagem privada para nós, para assim podermos encaminhar os passos a seguir. Ficamos à sua disposição!
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Ask PlayStation 15m
Replying to @eviana1
Oi Eduardo. Com muito prazer estamos para lhe ajudar. Por gentileza curta o nosso Twitter e envie uma mensagem privada para nós, para assim podermos encaminhar os passos a seguir. Ficamos à sua disposição!
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Ask PlayStation 22m
Replying to @TylerPurvis17
In this case you will need to buy a new copy of the game, you can either select to get the digital game or another disc, keep in mind you will need to pay for a new copy.
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Ask PlayStation 28m
Replying to @TylerPurvis17
Thanks for the info. If the console can read other discs, there must be an issue with the disc itself and it needs to be replaced.
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Ask PlayStation 31m
Replying to @IMWILD95636341
Thanks for the details. Have you verified that you have the latest update for the system and game itself? Do you have a PS Camera connected? Also, have you change your HDD recently? Please provide us with more details.
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Ask PlayStation 32m
Replying to @_lildre1k
Hi there! How can we help you today? Please follow us via Twitter and let us know so we can send you a Direct Message.
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Ask PlayStation 34m
Replying to @ILoveYouGamer
We have sent you a Direct Message via Twitter with further instructions.
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Ask PlayStation 34m
Replying to @PAKISTONER
Hi there! We have sent you a Direct Message via Twitter.
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Ask PlayStation 36m
Replying to @TylerPurvis17
Did you try using the disc on a different PS3 to see if the issue persists?
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Ask PlayStation 36m
Replying to @hentai_lover_4
You'll see this screen select "Capture gallery" then select the pictures, push the "Options" button on your controller, select the "Copy to USB storage".
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Ask PlayStation 37m
Replying to @TylerPurvis17
Please make sure the disc does not have any dust or scratch. Please access the following link: once you got there select rebuild data base option, then try the disc and let us know if the issue persist.
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Ask PlayStation 39m
Downloading games from the PlayStation Store has never been easier. Here's some info on how to download the latest and greatest:
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Ask PlayStation 40m
Replying to @GustavoMartinEF
Hola Gustavo, en este caso para evitar cargos automaticos, le recomendamos que desactive la renovación automatica. Puede encontrar los pasos por aqui:
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Ask PlayStation 44m
Replying to @TylerPurvis17
Hi Tyler, thanks for reaching us out. Just to make sure, are you experiencing this issue with another disc or just with this one?
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Ask PlayStation 47m
Replying to @Eebarrio
Muchas gracias por los datos, por favor sigue a nuestra cuenta via Twitter, le brindaremos instrucciones a seguir por medio de Mensajes Directos.
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Ask PlayStation 48m
Replying to @hentai_lover_4
Hi there, do you have access to the console main menu? If that is the case you should be able to transfer all of the files to a USB memory drive.
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Ask PlayStation 56m
Replying to @locoxelrojo
Al parecer no pudimos enviarte un Mensaje Directo, asegurate que estas siguendo nuestra cuenta via Twitter y dejanos saber cuando lo hagas.
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Ask PlayStation 59m
Replying to @Sebasti23036858
Glad to hear that, happy gaming.
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