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Ask PlayStation UK
Official Twitter support for UK PlayStation. Need assistance with your PlayStation product or service? We're here to help Mon-Sun 9:00am-11:00pm
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Ask PlayStation UK 4m
Replying to @iTzBossMan16
Have you received 3 allocations of vbucks or did you pay for 3 and only receive 1? ^DK
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Ask PlayStation UK 4m
Replying to @BjorgvinssonJon
Hi, sorry to hear that! The best way to resolve this would be to check our Help page here: , in particular 'Don't have your verification information?'. ^MM
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Ask PlayStation UK 11m
Replying to @AhmedalizaiA
Okay, in that case the best way to resolve this would be to check our Help page here: , in particular 'Don't have your verification information?'.^MM
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Ask PlayStation UK 17m
Replying to @NJumper808
Hi! I'm sorry to hear this. However, if you've already downloaded and even played the game then I'm afraid the license has already been redeemed and we would not be able to provide you with a refund. ^AH
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Ask PlayStation UK 21m
Replying to @CrashOgg
What do you mean nothing has happened? Can you please make sure you're doing it correctly. Maybe try watching the video below. ^AH
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Ask PlayStation UK 22m
Replying to @papalasarou
Any change made by the compromiser will be reverted when the account is secured. If you are concerned about your payment methods, we recommend contacting your payment provider to block payments from PSN.^MM
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Ask PlayStation UK 22m
Replying to @Hamzakhn786
You will need to call our support team tomorrow when our phone lines reopen. ^DK
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Ask PlayStation UK 24m
Replying to @Hamzakhn786
Hi! Sorry we do not deal with bans or suspension here. Please contact our team at for help with this. ^DK
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Ask PlayStation UK 25m
Replying to @iTzBossMan16
Thank you for checking. If the V-Bucks are already available in game, unfortunately it won't be possible to refund them. If not, you can try applying for a refund here: . The option is near the bottom. ^GA
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Ask PlayStation UK 25m
Replying to @AhmedalizaiA
Hi! To reset your password, you can use our account management site, which can be found here: . Click on "Trouble Signing In?" and the site will lead you through the process. ^MM
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Ask PlayStation UK 26m
Replying to @saltybathwater
Hi! I'm sorry to hear this. Which games are these? ^AH
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Ask PlayStation UK 29m
Replying to @papalasarou
Hi! I'm sorry to hear that. If your account has been compromised, you will have to call our support team tomorrow. All further instructions can be found here - . ^DK
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Ask PlayStation UK 30m
Replying to @Hamzakhn786
Can you send me a picture of the message you get when you sign-in to the account? Maybe your console is banned. ^AH
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Ask PlayStation UK 30m
Replying to @iTzBossMan16
Hi! Can you please check your Transaction History with the info located here to make sure it has gone through correctly. ^DK
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Ask PlayStation UK 32m
Replying to @DazR187
Hi! I'm sorry to hear this. We're not able to help with this here I'm afraid. Please visit the link below for help and info on this, & follow the steps there. ^AH
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Ask PlayStation UK 32m
Replying to @Hamzakhn786
I'm afraid we can't do that, you would need to regain access to the original account. ^MM
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Ask PlayStation UK 34m
Replying to @wjsimsltd
Hi, sorry to hear that! To help with this, I need to send you a DM. Please follow us if you haven't already. ^MM
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Ask PlayStation UK 35m
Replying to @76ers76ers
Hello, sorry to hear that! Please check our Help page here: , in particular 'Having problems changing Sign-in ID?' on how best to resolve this. ^MM
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Ask PlayStation UK 35m
Replying to @Hamzakhn786
Hi! I'm sorry to hear that. You can't transfer anything to another account though, I'm afraid. What happened to your original account? ^AH
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Ask PlayStation UK 40m
Replying to @Hamzakhn786
Unfortunately if your account has been compromised, you would need to contact our support team for further help, as we can't take account details via Twitter. You can find the appropriate con contact details for this in the page provided before. ^MM
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