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Ask PlayStation UK
Official Twitter support for UK PlayStation. Need assistance with your PlayStation product or service? We're here to help Mon-Sun 9:00am-11:00pm
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Ask PlayStation UK 5h
Replying to @Boudyrayes
Okay, please try using our Fix & Connect tool: . Let us know the steps advised and resolution! ^GA
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Ask PlayStation UK 5h
Replying to @Lisa81755414
The account will be secured as soon as possible, and the content will not be lost. However, just to clarify, no one else but you should use your account. You can read about Family Management here: . ^GA
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Ask PlayStation UK 6h
Replying to @Lisa81755414
You will need to call our support team on Monday once they reopen. ^DK
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Ask PlayStation UK 6h
Replying to @DanboC92
Via Safe Mode yes. ^DK
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Ask PlayStation UK 6h
Replying to @Boudyrayes
Hi! Have you tried reinstalling this game? ^DK
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Ask PlayStation UK 6h
Replying to @DanboC92
Could you try rebuilding your database? ^DK
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Ask PlayStation UK 6h
Replying to @7AJR7
One thing is for sure, your connection is not the issue. There's no real minimum requirement and ultimately it depends on the game. For full functionality, download speeds would ideally be above 10 Mbps and upload would be above 3 Mbps. ^DK
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Ask PlayStation UK 6h
Replying to @elabdi_khalil
Hi there, sorry to hear that! If you have reason to believe your account was compromised, follow the instructions on this page, under "Has my account been compromised?": . Let us know if you need more help. ^GA
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Ask PlayStation UK 6h
Replying to @Lisa81755414
Hi there, sorry to hear that! If you have reason to believe your account was compromised, follow the instructions on this page, under "Has my account been compromised?": . Let us know if you need more help. ^GA
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Ask PlayStation UK 6h
Replying to @7AJR7
Hi! Can you test the internet connection on your console and send us an image of the resulting page? ^DK
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Ask PlayStation UK 6h
Replying to @PlexifyFN
In order for me to help you please make sure you're following us so I can send you a DM. Thanks ^DK
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Ask PlayStation UK 6h
Replying to @PlexifyFN
Okay, so this was done via audio chat? ^DK
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Ask PlayStation UK 6h
Replying to @PlexifyFN
I'm really sorry to hear that pal. Okay, let's work together to have them removed from the PlayStation Network for good. Can you tell us, were these messages sent via our messaging system? Were they written or were they audio? ^DK
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Ask PlayStation UK 6h
Replying to @PlexifyFN
Hi! We would need to know what issue you are dealing with before we can proceed to DMs and set you up with the correct support. ^DK
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Ask PlayStation UK 6h
Replying to @BywaterEllis
In order for me to help you please make sure you're following us so I can send you a DM. Thanks ^DK
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Ask PlayStation UK 6h
Replying to @BywaterEllis
Hi! What issue are you having? ^DK
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Ask PlayStation UK 6h
Replying to @vurso
Hi! I'm sorry to hear that. In order for me to help you please make sure you're following us so I can send you a DM. Thanks ^DK
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Ask PlayStation UK 6h
Replying to @mphawk1
In order for me to help you please make sure you're following us so I can send you a DM. Thanks ^DK
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Ask PlayStation UK 6h
Replying to @AndrewG57060957
Hi there! If you need to revert to a previous Online ID for any reason, you'll need to try again and get in touch with our Team: , by typing 'Online ID change' in the search bar. They'll be be happy to help. ^GA
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Ask PlayStation UK 6h
Replying to @mphawk1
I'm sorry but we intend to treat all of our customers with parity. The cost is not only for the repair itself but also for the labour costs of our engineers who work to ensure our products are kept in the best condition. ^DK
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