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Ancestry
Ancestry is the world's leading resource for online family history & genealogy. Visit our website at:
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Ancestry 48m
Replying to @Garneau5th
Hello, Garneau. We appreciate you taking time to share your discoveries with us. Its wonderful to hear about the discoveries you have been able to make. We hope you have a great day!
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Ancestry 55m
Replying to @geneastories
We are sorry to hear that you do not enjoy this feature. Thank you for taking time to share your feedback, we will be glad to forward it to the appropriate department. We hope you have a good day!
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Ancestry 3h
Replying to @savysarah
Hello, Sarah. This may indicate an issue with the web browser you are using. We suggest clearing your cache/cookies on your web browser or trying a different web browser. Please follow and complete these troubleshooting steps and see if that helps:
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Ancestry 7h
Replying to @MiriamWalsh_
Hello there, Miriam. We apologize for the brief issues that were affecting the site the day that you messaged us. These issues were resolved. Please let us know if you're encountering any persisting issues. Thank you.
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Ancestry 10h
Replying to @hipsfish
Hey ! Many thanks for sharing with us your happiness on this special day😃 We are over the moon to see that your research has bore fruit and that you are now able to to make such life changing connections with members of your biological family. We wish you every success😃
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Ancestry 10h
Discover your origins, historical details, and DNA matches with AncestryDNA® + Traits. Whether it’s physical traits you can see or hidden traits you can’t, your DNA holds even more information than you imagined. Uncover your full story—inside and out!
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Ancestry 13h
Replying to @caro
Hi Caroline! We are thrilled to hear that you are really digging down into the detail of your family history. It can be bitter sweet sometimes to discover such saddening details but it also sheds an invaluable light on the day to day challenges previous generations faced. Thanks
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Ancestry 14h
Replying to @KingJohn4th
Hi King John IV !It looks like quiet the find and is an excellent example of the benefits of collaborating in your research with friends and family. We can only imagine how precious such a lost find must be to you. We hope it is only the first of many discoveries. Thanks😃
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Ancestry Jul 14
Replying to @mfhy2k
Hi Michael! This past Friday some technical issues prevented members from accessing our website correctly but luckily those issues were quickly resolved. We apologize for the inconvenience – if you're still having trouble, please let us know! 🙂
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Ancestry Jul 14
Replying to @DRussell76
We're sorry to hear that. If you're still having this same issue, could you try going through these troubleshooting steps? If the problem persists after that, please send us a DM with your Ancestry username. Apologies for the inconvenience!
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Ancestry Jul 14
Replying to @n1obium
Hi! Apologies for the delay.Our site should not only be an interesting place to research but also an enjoyable experience from top to bottom. Would it be possible to try these quick couple of steps and kindly send us your username via pm? Thank you.
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Ancestry Jul 14
Replying to @julietthequeen
We're sorry to hear that you've had trouble accessing the site and we apologize for the inconvenience. There was a brief issue around the time of your message but that was quickly resolved – please let us know if you're still having trouble! 🙂
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Ancestry Jul 14
Replying to @samanthaellen_
Hi Sam! Apologies for the delay. We recently had a brief technical issue which has now been resolved. Can we ask if you are still having difficulty viewing your matches? If so then we would invite you to try these quick steps as a first response .Thanks
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Ancestry Jul 14
Replying to @TaitMedina
Hi Tait! Many thanks for reaching out. We are sorry for any confusion. Our email address is ancestrysupport@ancestry.com. Despite this we would be more than happy to help here. Please send us a DM with your username and we will put this right for you asap. Thanks again
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Ancestry Jul 13
Replying to @CaseyRedDragon
Hello Casey, We would love to explain. Can you please let us know what subscription you are speaking of? Thanks!😊
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Ancestry Jul 13
Replying to @JoeSiegler
Hi, unfortunately, the site can't show a full tree all at once, this is because of the complicated nature of how some trees can take shape. One workaround we have used in the past, is to screenshot each section of your tree, print those screenshots & then connect them together.
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Ancestry Jul 13
Replying to @TheAsplands
Apologies for the delay in our response. We did indeed experience a site issue yesterday which prevented members from signing into the website. This error was quickly resolved but please let us know if you are still having any issues. We're very sorry for any frustration caused.
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Ancestry Jul 12
Who else suffers from Genesomnia?
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Ancestry Jul 12
Replying to @AshleyKamrath
Hi Ashley, thanks so much for sharing this lovely photo with us! We're glad to hear that your family had such a positive experience after taking the AncestryDNA test. :)
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Ancestry Jul 12
Replying to @Bigglesdaf
Hello Andrew. We apologize for the delay in responding. We did have an issue earlier today which affected our members ability to log into their accounts. This has since been resolved. Please let us know if you are still experiencing problems accessing Ancestry.
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