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AirAsia
Welcome to our official Twitter account where we tweet exclusive updates, contests & our low fares. For Customer Support, kindly tweet
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AirAsia Mar 26
Replying to @Ellywth
Hi, sorry for your disappointment. All affected guests are being immediately notified by email and SMS. They have the option of converting their flight booking into a credit account or moving their flights for an unlimited number of times without any charges. Thank you.
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AirAsia Mar 26
Replying to @Michael70580215
Certainly understand where you're coming from, Michael, and we regret falling short of expectation. Is there anything we can do to help? Thank you.
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AirAsia Mar 26
Replying to @wander0se
Hi, you will be receiving an update from us if your flight is cancelled. Kindly ensure that your contact details tied to your AirAsia BIG account is active. You may also check your flight status at . Thank you.
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AirAsia Mar 26
Hi. We've now escalated your details to our team. They should be in touch as soon as possible via email. Please check your inbox/junk folder from time to time. We seek your kind patience. Thank you.
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AirAsia Mar 26
Replying to @weenwales
You've just put a smile on us! :) Thanks for your lovely words and thank you for your continued support.
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AirAsia Mar 26
Replying to @Simon28058630
Hi. All affected guests are being immediately notified by email & SMS. They have the option of converting their flight booking into a credit account or moving their flights for an unlimited number of times without any charges. Thank you.
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AirAsia Mar 26
Hi, please DM your details to our team at for assistance regarding this matter. Thank you. Booking Number: Guest Name: Guest DOB: Email Address: Query/Concern:
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AirAsia Mar 26
In view of the travel bans and home quarantine orders, we are playing our part in preventing the spread of COVID-19 in order to keep flying safe for everyone. will therefore hibernate most of our fleet across the network.
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AirAsia Mar 26
Temporary Hibernation of Group Fleet: Group would like to announce that it is temporarily hibernating most of its fleet across the network.
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AirAsia Mar 25
[Updated as of 25 March 2020 at 1500hrs GMT+8 ]Travel Advisory: Extended Flexibility options are now available for all existing flight bookings with departures until 31 May 2020.
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AirAsia Mar 25
Replying to @AirAsia
We heard you! Our date change period will now be extended, applicable for existing bookings with Travel Period from 23 Mar until 31 May 2020. Chat with AVA now! T&C apply. Know more here:
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AirAsia Mar 25
Replying to @AirAsia
Credit Account is a faster and a more convenient way to redeem! Know how to convert your flights to credits and use it to book a new flight within 365 days via AVA, through this guide. T&C apply. Know more here:
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AirAsia Mar 25
We want to assure you that we’re doing what we can to provide maximum flexibility to you! Now you can enjoy: (1) Credit Account or (2) Unlimited Date Change Chat with AVA now! Know more here:
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AirAsia Mar 24
Replying to @akrist78
Hi, you will be receiving an update from us if your flight is cancelled. Kindly ensure that your contact details tied to your AirAsia BIG account is active. You may also check your flight status at . Thank you
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AirAsia Mar 24
COVID-19 Flight Changes Frequently Asked Questions (FAQs):
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AirAsia Mar 23
We've now escalated your details to our team. They should be in touch as soon as possible. We seek your kind patience. Thank you.
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AirAsia Mar 23
Replying to @rioo2509
Boleh di kedua-dua nya...
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AirAsia Mar 23
Hi, alternatively, please DM your details to our team at for assistance. Thank you. Booking Number: Guest Name: Guest DOB: Email Address: Query/Concern:
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AirAsia Mar 23
Hi, alternatively, please DM your details to our team at for assistance. Thank you. Booking Number: Guest Name: Guest DOB: Email Address: Query/Concern:
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AirAsia Mar 23
Replying to @abhishekraj222
Hi Abhishek, click this link to know more . Thank you.
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