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Aeroplan
Your best travel moments come from travel rewards. Vos meilleurs souvenirs de voyages se créent grâce aux primes. Join us / Adhérez:
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Aeroplan 5h
Replying to @ruthyannie
Hi Ruth, we realize how frustrating this situation must be. Rest assured it is not our intention to make it difficult for members to contact us, and we are working to reduce the telephone wait times. You can reach us at 1-800-361-5373 or 1-514-395-0300. Thank you.
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Aeroplan 7h
Replying to @JeromeN680730
Hi Jerome, we are sorry to hear about the status of your account. As you mentioned, Aeroplan does have a mileage expiry policy: and for further assistance, please call the Contact Centre at 1(800) 361-5373 to review your options with an agent. Thanks.
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Aeroplan 9h
Replying to @toecritter
Hi Toe, we are sorry to hear that your acct has been defrauded and understand that waiting on hold to speak with an agent can be quite frustrating. Regrettably, we are going through a period where anticipated wait times can exceed 140 minutes. Pls remain online for an agent. Thx
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Aeroplan 12h
Replying to @Purrrk
Sorry to hear this. The Social Media team has limited access to accounts. As we dot not offer service via email, call us at 1-800-361-5373 / 1-514-395-0300 to report this and review your account. We apologize for the wait times (about 90 minutes) and appreciate your cooperation.
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Aeroplan 15h
Replying to @fewwet
Hi Erik! We are sorry to hear you’re having difficulties. Please clear the cache on your web browser. Once this is done, please close and reopen in a private browser (use Chrome if possible). Hope this helps.
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Aeroplan 15h
Replying to @esthuh
Thank you for your response. Wait times are usually less when calling early morning (our Contact Centre opens at 7 am ET). We regret any inconvenience and hope you are soon able to reach us.
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Aeroplan 15h
Replying to @esthuh
Sorry to hear this. The Social Media team does not have access to the reservation system. To add an infant on your flight reward, please call us at 1-800-361-5373 or 1-514-395-0300. Wait times are high (currently up to 100 minutes); stay on the line to maintain your priority.
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Aeroplan 16h
Replying to @TLTherapies
Hi there! We regret we can’t reduce the wait times. Have you tried booking your travels via our website?
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Aeroplan 16h
Replying to @MacMullinMich
Hi Michelle, if you are inquiring about your account, for security reasons we will not be able to answer any questions as it is necessary to speak with an agent, please try your call again later. For information about our program, we may be able to help!
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Aeroplan 17h
Replying to @AlisonG70787076
Hi Alison, thanks for reaching out! As space is limited, if you have more than 1 given name there will be no spaces between the names. This will not cause any issues at check-in. Thank you.
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Aeroplan 18h
Replying to @teruo_adtn
Hi Alex, if you are inquiring about your account, for security reasons we will not be able to answer any questions as it is necessary to speak with an agent, please try again later. Thank you.
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Aeroplan Feb 18
Replying to @meghtrish
Hi Meghan, yes, taxes, fees, and charges are indeed $290.12cad. However, the Air Transportation charges $451.00cad (fuel surcharge) is added within the price of a revenue ticket. For Aeroplan reward tickets this amount is collected separately on behalf of the airline. Thank you!
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Aeroplan Feb 18
Replying to @JodiesJoyful
Hi JodiesJoyful, sorry to hear that. You can reach us at 1-800-361-5373 or 514-395-0300. The current wait time for an agent is approximately 75 minutes. If you are unable to get through, please try calling periodically. The Contact Centre is open daily from 7 am to midnight ET.
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Aeroplan Feb 18
Replying to @davisinternet_
Hi Davis, the current wait time to reach an agent is approximately 75 minutes. Please remain on the line to maintain your calling priority.
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Aeroplan Feb 18
Replying to @Llyrahh
Thank you for reaching out to us. If travel is not imminent, please try calling back at a later time. If your travel is in the next 1-2 days, DM us your name, Aeroplan number, booking number and the infant’s name and date of birth. Thank you.
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Aeroplan Feb 18
Replying to @jagatpandya
We're sorry about that, try this link:
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Aeroplan Feb 18
Replying to @jagatpandya
HI, try using a different browser or a different device. Hope this helps!
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Aeroplan Feb 18
Replying to @jagatpandya
HI Jagat, we're sorry to hear that you are having trouble logging in. Please clear the cache on your web browser (learn how here: . Once this is done, please close and reopen your browser and try accessing again. Have a nice day!
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Aeroplan Feb 18
Replying to @mjwalcott
Hi Marlon, we're sorry to hear you could not complete your reservation. If you wish to cancel the booking, we might be able to help if it was never ticketed. Please DM us your Aeroplan account number and your booking reference. Thank you!
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Aeroplan Feb 18
Replying to @JpcToronto
Thank you for your question. Wait times are currently up to 80 minutes. We hope you are soon able to get through.
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