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Experience Care
We’re the official Experience Cloud community team - follow us for tips, help, product information and conversation. Feedback:
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Experience Care Jan 22
Replying to @MrExcel
Hi Bill, Is this in relation to logging into Experience Cloud using Adobe ID? If so, could you please send us a private message with your details so that look into this for you? -Marcus, Exp Cloud Customer Care
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Experience Care Jan 20
Replying to @txmmylowe @Microsoft
H Tommy, Alex from Service Desk EMEA Team. If you have trouble integrating Adobe Analytics with Power Bi, our customer support can help if needed.
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Experience Care retweeted
Experience Cloud Jan 13
BIG NEWS: We’re thrilled to unveil Adobe Experience Manager as a Cloud Service! See how brands like Under Armour and Esri are already using it to drive greater efficiency and better experiences:
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Experience Care Jan 10
Hi David, Alex from Service Desk EMEA Team, sorry for the delay here. In regards of having hits landing on 2 different RS that doesn't have same mapping (possibly without custom code), the question would be best asked to the Analytics Client Care: customercare@adobe.com
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Experience Care Jan 9
Hi Camilla, Alex from Service Desk EMEA Team. Sorry to hear you encounter some disappointment with newer release. Customer support can help in regards of feature or issue you recently faced. Have you given them a call?
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Experience Care Jan 7
Hi Tommy, We are not aware of any outages at the moment. Could you try clearing your browsers cache and deleting cookies before trying again? If the issue persists please let us know. -Adobe Customer Care
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Experience Care Jan 3
Replying to @parth_sarma
Hi Partha, Alex from Service Desk EMEA Team. There might have a question opened with Audience Manager support team to confirm whether all fields can be used. To see where this open question stands, can you (re)confirm your e-mail address please? Thanks
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Experience Care Dec 31
Replying to @VictoriaJZ
Hi Victoria! Thanks for reaching out. The e-mail you describe has all the typical features of a phishing e-mail. Those pose as coming from Adobe but they are not. Their claims are all made up. Simply delete them and ignore its requests.
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Experience Care Dec 26
Replying to @andrewtstarkey
Congrats ! That's no miracle, you owe the PASS to your hard work only! Happy Christmas! Alex
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Experience Care Dec 25
Replying to @parth_sarma
Hi Partha, have you rolled an e-mail to customercare@adobe.com regarding fields being available in DCM? If you share your e-mail address though, as well as the Partner ID (PID) you are working on within Audience Manager. – Thanks
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Experience Care Dec 20
Replying to @parth_sarma
Hi Partha, Alex from Service Desk EMEA Team. To know whether all DCM data file fields are available to create traits, you may ask customercare@adobe.com. If you share your e-mail address though, as well as the Partner ID (PID) you are working on within Audience Manager. – Thanks
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Experience Care Dec 19
Replying to @thorks
For your concern, you can reach out to the Adobe Target support through customercare@adobe.com and a ticket will be generated for your concern. Once the ticket is generated, Adobe Target team will reach out to you via email.
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Experience Care Dec 10
Replying to @Zizipho_ZA
Hi there, Could you please send us a quick message with the error you are encountering, your login address and login company so we can help you with this? Thanks, Experience Cloud Customer Care
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Experience Care Dec 5
Hello , there are no issues that may cause the issue you are facing. I suggest creating a daycare ticket () for team to look into the issue. Thanks
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Experience Care Dec 4
Top Campaign community forum users have been announced! Who's excited to win a gift card just by helping others? It's a win-win! 🙌 Check it out: 🎉 You could be the next winner! Login with your Adobe ID to start participating on our community forums.
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Experience Care Nov 27
Replying to @Mxlmrd
Hi, please drop your name, company, e-mail address and eventually callback number (this is now a private thread) and I'll have sales contacting you.
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Experience Care Nov 27
Replying to @Mxlmrd
Hi, have you already completed our Sales Inquiries form at this link? If you have but not received a response, could you please send our sales team an email at csm@Adobe? -Adobe Experience Cloud Support
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Experience Care Nov 26
Replying to @Mxlmrd
Hi! Alex from Service Desk EMEA Team, please let me know about when you filled out the form. I'll follow this up to ensure you have contact with sales.
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Experience Care Nov 21
Last question of the day. Q6: What are some of the Challenges of advertising during holiday season?
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Experience Care Nov 21
Q5: What according to you will be the share of Mobile Conversions for holiday campaigns this time?
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