Twitter | Search | |
Adobe Customer Care
Official Customer Support account for Adobe | For Experience Cloud: Need additional help?
290,971
Tweets
16,972
Following
84,731
Followers
Tweets
Adobe Customer Care 12m
Replying to @Juliadarze
Thanks for letting us know, Julia! Give us a shout if you need anything else. ^Ana
Reply Retweet Like
Adobe Customer Care 25m
Replying to @MoonHolden
Hi there, oh I see! Well that can definitely be case as well. Would you want to check by freeing up your cloud storage space a little bit? Until then, I going to report this issue to our engineers here to see if we've any root cause identified. Thanks! ^SK
Reply Retweet Like
Adobe Customer Care 28m
Replying to @FredFraddelFrud
Uh oh! That's not ideal. Please try these steps: - Quit Premiere Pro - Delete media cache files: If this doesn't help, there might be something wrong with the source file. Thanks. ^RK
Reply Retweet Like
Adobe Customer Care 41m
Replying to @ronanparkk
Our expert will get back to you as soon as he is available. Alternatively you can contact our technical support team here . Thanks ^NR
Reply Retweet Like
Adobe Customer Care 43m
Replying to @frenone
Hi there, sorry for the billing issues. Could you please DM your Adobe ID (email) associated to your plan so we can look into it? Thanks ^NR
Reply Retweet Like
Adobe Customer Care 46m
Replying to @FredFraddelFrud
Thanks for the info. Use AME to convert the MP3 file to WAV and then import it into Premiere Pro. Let us know if that helps. Thanks. ^RK
Reply Retweet Like
Adobe Customer Care 54m
Replying to @tejbz
Thanks Tobias! We'll make sure our expert receives this as well. ^NR
Reply Retweet Like
Adobe Customer Care 55m
Replying to @ravedave_9
Hi Dave, the rounded corners actually have a meaning - they mean the app works across multiple devices and the cloud. Hope this helps! ^LS
Reply Retweet Like
Adobe Customer Care 56m
Replying to @ms_shikwambana
Hi there, sorry to hear about the trouble with Lightroom! Anything we can do to help? Let us know so we can assist. Thanks. ^LS
Reply Retweet Like
Adobe Customer Care 58m
Replying to @AdobeES @roroma_
Hola Rocío, no dudes en mandarnos un mensaje privado con tu Adobe ID (email) y estaremos encantados de mirar el estado de tu suscripción. ¡Saludos! ^Ana
Reply Retweet Like
Adobe Customer Care 1h
Replying to @FredFraddelFrud
By computer configuration, I mean computer information. Here is how you can find that: MP3 files are not good for editing. It's a delivery codec, not an editing codec. I'd suggest that you convert the MP3 file to WAV before editing. Thanks. ^RK
Reply Retweet Like
Adobe Customer Care 1h
Replying to @ronanparkk
Hi Ronan, we’re sorry to hear this. I've looped in an expert who can help you out here. They will reply as soon as they're available. Thanks! ^NR
Reply Retweet Like
Adobe Customer Care 1h
Replying to @FredFraddelFrud
I am forwarding your response back to our expert to follow up. Thanks ^NR
Reply Retweet Like
Adobe Customer Care 1h
Replying to @robby_myers
Hey Robby, following up on this to let you know that I haven't forgotten about you 🙂 Looks like there is no reason for the default to be at 79%. I'd suggest that you create a bug on our UserVoice platform: This way, others can upvote it too. Thanks. ^RK
Reply Retweet Like
Adobe Customer Care 1h
Replying to @LukeRitchie
Hi Luke, Illustrator does have automatic recovery options. Please take a look at this help article: Let us know if you have any further questions. Thanks! ^Srishti
Reply Retweet Like
Adobe Customer Care 1h
Replying to @FredFraddelFrud
Hi Fredd, what kind of files are you working with? Are you importing gameplay footage captured using OBS or something? What is your computer configuration? Let us know, we're here to help. Thanks. ^RK
Reply Retweet Like
Adobe Customer Care 1h
Replying to @TheSeanConnelly
Hi Sean, sorry to hear about this. When it crashes, do you get the Crash Reporter window? Please send us a crash report if you haven't done that already: Thanks. ^RK
Reply Retweet Like
Adobe Customer Care 2h
Replying to @MicahBBurke
Hi Micah, thanks for reaching out. Please click View on top menu > Show Bounding Box. If that doesn't help, please open Layers panel and share a screenshot. Thanks! ^Srishti
Reply Retweet Like
Adobe Customer Care 2h
Replying to @AdobeUK @Sawchocolate
Hi there, sorry about this. Could you please DM your Adobe ID (email) so we can check your account settings? Thanks ^NR
Reply Retweet Like
Adobe Customer Care 2h
Replying to @lemay_nicolas
Bonjour, nous proposons la version actuelle et précédente seulement des application Creative Cloud, veuillez trouver plus d'infos sur la disponibilité ici . Cordialement ^NR
Reply Retweet Like