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Keith
I updated iPhone 7 Plus yesterday with update 12.1.4. Cellular date virtually none existent! .06-.10 speed. Did all the workarounds could find. Even reset phone. No change. Help!
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Apple Support Feb 9
Replying to @1goldengator
We'd love to take a look into that issue together! Does this issue occur in multiple locations?
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Keith Feb 9
Replying to @1goldengator
Multiple locations? When I am off WiFi and using AT&T LTE, I have the issue. On WiFi everything is fine. My AT&T signal is 2-4 bars, at my home or at work where is only place I’ve been. It also is really draining the battery.
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Keith Feb 9
Replying to @AppleSupport
Multiple locations? When I am off WiFi and using AT&T LTE, I have the issue. On WiFi everything is fine. My AT&T signal is 2-4 bars, at my home or at work where is only place I’ve been. It also is really draining the battery.
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Apple Support Feb 9
Replying to @1goldengator
Got it. Have you had a chance to contact your carrier about this issue to see if they can check for issues on the network end of things for us? That will just help us in isolating the issue to the device before we do some troubleshooting on it.
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Keith Feb 9
Replying to @AppleSupport
I have not checked directly with AT&T. I did check my network settings on the phone. No message came up about an update. The phone worked fine until the update.
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Apple Support Feb 9
Replying to @1goldengator
We appreciate you doing that. Can you tell us what model iPhone you are using? Also, how was the phone reset? We want to avoid having you do any steps you have already done. Please DM us and we'll work from there to get your iPhone back to working as you expect.
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sergio gutierrez Feb 17
I have iPhone 7plus and after the upgrade my phone when not on WiFi my cellular data stops working after 14 minutes I have to turn on my airplane mode for 10 seconds and then I can use for another 15 seconds with WiFi no problem all this happened right after the update
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Apple Support Feb 18
Replying to @_Live_A_Little
Thanks for the details. Let's first make sure you have the correct information for your carrier. Check out these steps here: DM us and let us know how it goes.
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Add your name Mar 5
Dealing with that same problem no connection with wifi or cell network. After the update.
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